Case study · MSPs & MSSPs

Anonymous self-registration mints a global-administrator token across a shared platform

Authorized external red team, PTES-aligned, with independent proof-of-concept validation. Anonymized.

Engagement
External · Cloud · Multi-tenant
Aligned to
PTES
Validated findings
21
Outcome status
Retest scheduled after vendor fix
Client profile

Who we worked with.

An IT services firm that runs its client operations as one tenant on a shared, multi-tenant cloud platform it does not own. The same platform is used by many other firms.

Anonymized. No client names, people, domains, addresses or locations are published.

The challenge

The question we were asked.

When the application that runs your operations is a shared platform, a flaw in how it decides who is an administrator is not just your problem. The assessment tested whether an outsider could escalate on that platform, and how far the reach extended.

What TitanDef did

Assessment modules used.

Authorized external red team, PTES-aligned, with independent proof-of-concept validation.

External red team

Both corporate apex domains, all discovered subdomains, and client-owned edge addresses.

Cloud identity testing

Controlled self-registration against the shared platform's development portal, actively tested.

Business-logic & abuse cases

Exercised directly; a real-browser driver handled the platform's bot challenges.

Email & DNS hygiene

Email authentication and DNS hygiene for both apexes.

Passive vendor review

Vendor-hosted SaaS reviewed passively only; production tenant treated as presumptive risk, not re-fired.

AI-accelerated, human-validatedA black-box external engagement on TitanDef's pipeline, powered by frontier AI models. Every finding was validated with an independent proof-of-concept and human-reviewed; a mass-assignment hypothesis that needed an authorized test account was recorded as deferred rather than claimed.
What we found

Severity, validated.

21 validated findingsFive scored attack chains · top chain 91 / 100
Critical1
High4
Medium9
Low2
Info5
  • CriticalThe platform derived administrative privilege from values a user supplies at self-registration. An anonymous sign-up, in under thirty minutes with only a disposable email, produced a valid token asserting global-administrator scope and returned business records for dozens of tenant organizations. CVSS 9.8.
  • HighPublic source maps exposed full application source; the brand domain was fully forgeable in email (no SPF, DKIM or DMARC); open recursive DNS on client-owned edge addresses; a legacy end-of-life host carried an internet-exposed database port.
Outcome

What changed.

Each issue was given a narrow, owner-assigned fix. The platform flaw is the vendor's to correct; the firm's action was to escalate it as a Critical platform vulnerability, obtain a remediation date, and treat its hosted data as exposed in the interim. The email fix is a five-minute DNS change the firm controls directly. A post-fix re-test was scheduled, not yet executed at report time.

Immediate

Escalate the platform flaw to the vendor; publish SPF, DKIM and DMARC on the brand domain.

30 days

Restrict DNS recursion fleet-wide; retire or re-platform the legacy host.

Post-fix

Re-test the platform escalation once the vendor ships the fix.

Deliverables

What the client received.

  • Validated findings report, each with independent proof-of-concept
  • Five scored attack chains
  • Owner-assigned fix per issue (vendor vs. firm)
  • Vendor escalation guidance for the platform Critical
  • Post-fix re-test of the platform escalation (scheduled)

Prepared by TitanDef offensive security team

Engage

Find out what an adversary already sees.

Focused engagements run 5 to 7 business days, with a 72-hour first-findings commitment. Powered by frontier AI models; every finding validated by a senior human.